STANDARD SHIPPING & HANDLING
All orders are shipped by Canada Post Expedited. Our standard in house processing is 1 - 2 business days, except during holiday seasons where processing could take a little longer. Transit time is in addition to our processing time and will take anywhere from 1 to 5 days within Canada and could take up to 2 weeks to the United States. You will receive a Canada Post Tracking number by e-mail when your parcel is shipped. This is your confirmation of shipment and we suggest that you keep a copy of this number until you receive your order. If you are unavailable to receive your package from Canada Post it will be taken to the nearest Canada Post outlet and you will receive a notice stating where your parcel is being held for pick up and how long it will be held for. It is the responsibility of the purchaser to make every effort to receive their parcel or to pick it up at the Canada Post outlet. If it is not picked up, it will be returned to Bee & The Sea, and the purchaser will be charged additional shipping fees to have the parcel reshipped. Bee & The Sea is not responsible for lost or damaged items left unattended at their destination.
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For our Canadian customers we offer flat rate Shipping of $10.00 on all orders under $75.00 before taxes Shipping is always FREE on retail orders in Canada over $75.00 before taxes. Free local delivery is available in the Auburn Bay, Mahogany, Seton, and Cranston areas in SE Calgary.
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For our valued United States customers we offer a flat rate of $15.00 on orders between $1.00-$74.99 before taxes. For larger shipments to the USA customers are offered a flat rate of $20.00 on orders between $75 - $149.99 Shipping is always FREE on orders over $150.00 before taxes to the U.S.A.
Returns
Due to the nature of our products, we are not able to accept exchanges or returns.
However, if you need a refund or are unhappy with our products for any reason, please contact us as soon as possible and we will be happy to work with you to find a solution.
If damage has occurred during shipping, please provide a short message with a photo of the damaged items within 7 days after delivery and we will respond with a solution.
